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Table of Contents

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Overview
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Chapter One
Recent Internet trends: Access, usage and business applications
A. Internet access, readiness and use 
B. Sizing up global e-commerce 
C. Technology trends affecting e-business
D. Conclusion 

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Chapter Two
ICT, the Internet and economic performance: Implications for developing countries 
A. The emergence of the information economy
B. The productivity debate 
C. The effects of ICT on wages and work environment 
D. Conclusion 

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Chapter Three
ICT strategies for development
A. Introduction
B. Key policy elements of ICT strategies 
C. Stakeholders and implementation of strategies 
D. Case study: Thailand's national ICT strategy 
E. Conclusions 

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Chapter Four
Free and open source software: Implications for ICT policy and development 
A. Introduction 
B. The process and the challenge
C. A history of software production
D. Is FOSS software better?
E. FOSS within markets 
F. The rationale for FOSS
G. FOSS and development
H. Policy options for FOSS
I.  Conclusions 

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Chapter Five
Business process outsourcing services for economic development 
A. Introduction 
B. ICT outsourcing opportunities
C. BPO: What is on offer?
D. Case studies from developing countries
E. Conclusions

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Chapter Six
Marketing developing-country agricultural exports via the Internet 
A. Introduction 
B. The importance of agricultural exports in developing countries 
C. The marketing of developing-country agricultural exports
D. Using the Internet to market agricultural exports 
E. Experiences in online marketing of coffee and tea
F. Conclusions

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Chapter Seven
Online dispute resolution (ODR): E-commerce and beyond
A. Introduction 
B. A history of ODR
C. Choosing an ODR process for online disputes: The examples of eBay and
    ICANN
D. ODR for offline disputes: Enhancing ADR and unbundling ODR
E. Challenges for the implementation of ODR in developing countries
F. Conclusions

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Download: The full ECDR 2003 Report in one file · 228 pages, 4.1MB

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